Customer Testimonials in Birmingham AL
Honest and dependable people I know that puts you in a vehicle you want and helpful in every way.
This isn't a review of an angry person because someone was mean to me. This is a review of a angry person (rightfully so) who bought a truck from this dealership on February 17th of this year (2026) and its almost June of 2026 and I STILL don't have the truck, nor is the truck fixed, nor can I hardly get responses or updates from the people who run this business. I get the occasional response after basically fighting for it (texting and emailing trying to get updates). The included photos should explain the situation I have found myself in ... Read More DealerRater - May 23, 2026
O I bought a 2020 1500 Ram from VoylesCDJR 1313 Grants Mill Way , Birmingham Al 35210 when I went to get my tag they charged me $577 more than what the tag should’ve been because they said the truck hasn’t had a tag on it for two years and they would not do nothing about it. called them and tried to talk to them and they ghosted me and would not return My calls, will not talk to me, so I am carrying them to small claims court ! !!!! buyers beware !!!!
My car has been at the dealership for almost 2 months, still awaiting repair options.
I’m sorry but the service department needs to be retrained. The service was awful and they could care less about the customer. Read the google reviews on service. I will never return here, it’s honestly so bad. I wish I had read the reviews beforehand.
Absolutely horrible service department. Basically refused to repair my 5 month old jeep which i purchased from them. I had to contact jeep directly and they set me up with another dealership who addressed the problem.
Be mindful of their Service department. Very nice people but I asked for an oil change and tire rotation. They tried to sell me the world. But as I arrived home I had noticed my tires had not been rotated. And how I know is I marked them and took a picture of my tire pressures. So my big concern now is did actually change my oil ?? Worried !!
Unethical. Negotiated in bad faith. Sold $62K Jeep Wrangler Sahara with issues. Failed at quality control prior to releasing vehicle to new owner.
Richard worked very hard to get me into a very nice truck. It was just a bit of out my price range but he was persistent but not pushy, while providing me with an excellent deal. They will always be a call for me to see what's in stock when I'm looking for car or truck.
Voyles service department was about a week. That's faster than anywhere I've done car maintenance lately. Jeep customer care was great and checked on us a few times with updates.
Was thrilled my salesperson kept me posted about your inventory, without any pressure to buy. Finally got red
It took too long for a oil change and they need to use seat protector on the seats
These guys work hard to make a deal. Staff is very knowledgeable and friendly. Great convenient location
Bad contract stole my $4300 Dollars I will not sign a new contract six on your side
When I arrived for my appointment, I was met before I exited my vehicle. I explained the two areas of concern. When Valerie had my estimate, I decided what to have completed. Parts are on order to complete work.
Friendly and excellent customer service by Mr.Jack Blodgett does a good job on keeping you informed on any future problems that you might have in the future,also the environment is always clean which is a big plus
Thank you to the team at voyles. I don't like to spend money to fix my car but it's always a pleasure to talk to Jack, Valeri and lorin. Keep up the good work and merry Christmas
Just a wonderful experience Jack and all the staff are wonderful I actually enjoy taking my Ram in for service
Quick service. Very knowledgeable sales person (Matt Rizzo). Facility was very clean. Good selection. They even gave me my first duck!
Very pleasing and very helpful and promising. Very nice staff. John Crockett was amazing and making sure I get the car that I wanted.
Matthew did everything in his power to help me find the perfect insurance coverage for my Hyundai! He was very polite and assisted me in every way possible to make sure I left with this vehicle and a smile on my face. He was absolutely amazing. I would definitely recommend him to anyone I know is buying their first or another car.
Very great place where working wonderful people! They really care about customers! They take the time to get to know their customer’s needs
I bought my Jeep Wrangler from the dealership and have been using the service department for oil changes for the last 5 years. Always pleased with the service and friendly, helpful staff I would highly recommend to anyone looking to buy a Jeep vehicle or anyone needing their Jeep vehicle serviced
Great service! Very attentive, will recommend to others! Clean waiting area. Quick service. Nice people.
Always very friendly and accommodating. Waiting area is always clean and presentable. I would recommend to family and friends.
The whole team at Voyles made my experience top notch when I purchased my 2024 Laramie Truck. Austin, Jackson and Jessica worked together to make this the easiest car buying experience I have ever had! 5 Stars Highly recommend. Ask for Austin he really knows his trucks!
Thanks for the great service once again. I will be back next week with another vehicle.
Everything was quick and the staff member excellent sorry did not get her name but she was good on updating us what needed to be done extra. Will keep going here for all the services on my Jeep.
Everyone was very kind and helpful. This was our first time at this dealership, and it was awesome.
I recently enjoyed working with the fantastic team at Voyles, and I couldn't be happier with my experience. From start to finish, they made the car-buying process smooth, enjoyable, and stress-free.
First and foremost, I must shout out to the salesman who assisted me, Austin Dougherty. He greeted me with a warm and friendly smile when I walked onto the lot. His knowledge of the vehicles on the lot was impressive, and he took the time to understand what I was looking for in a vehicle. He wasn't pushy or aggressive like some salespeople can be; instead, he ... Read More DealerRater - Dec 13, 2023
Professional, not pushy, listened to our needs. Took time with us to ensure we were happy with our decision. Explained in detail what would be required of us administratively.
People was very nice it was fast and everything was done professionally. Very cool people and place.
Got what I wanted with no problems, words words words words words words words words
Very friendly and clean as we walked in. Heather knew the truck we wanted to see very well, explained all the knew features and answered any questions we had.
Extremely pleased with how I was treated and the deal I received- thank you Jeff and Jackson
Fantast service by a very professional and knowledgeable staff. Very clean business establishment. Great all the way around.
Great customer service great technicians who got me back on the road as quick as possible.
Oil change and tire rotation. Work was fine but mechanic did not use seat cover on light cream leather seats. When I got home in the sunlight there was oil on seat in several places. We only have a little over 9,000 miles on car and take care of it. We returned to service to, Have display cleared and told service department about oil on seats. Other than that the service was fine.
Jack is always on point, very accommodating and everything quick and easy. Thanks so much as always.
My service experience was perfect as usual. I had no issues whatsoever. I will definitely be back.
They got me in and got me out in a timely fashion. I was informed about anything that needed my attention.
Excellence fast service and great interaction with the service team. Got me in quickly and out fast
They kept their word on scheduling me days in advance to do my Jeep inspection on my reported problem by having my vehicle ready for pick up on the same day.
Came in for an oil change service and they got it done and taken care of with no problems.
Mitch was so easy to work with, and helped make the transaction fast and efficient.
Chose this location since it was close to my office. Ended up being a great place to do business with! Communication was great and they took excellent care of our company vehicle.
Thank yall for getting my vehicle out in a timely manner. I will be back for my next service. Thanks again!
Service center has great techs. Never have to check behind them. Service writers make it easy.
Excellent service didn’t wait long and the service advisor kept me informed throughout the process
The service manager on duty was very informative and provide all the information necessary to make a determination of what service should be performed.
The dealership and the salesman Matt Howard were quick and friendly. They had my unit ready and nothing was missing.
Everyone was very friendly and helpful. They fixed our vehicle in a ver timely manner.
Best experience with the service department. In the past, I have not been happy, so I hope the level of service I received will continue.
Cody made the transaction easy and was very kind during the process. We will definitely go back to see him when we are ready for another auto purchase.
Mr Austin Daugherty made this buying experience a very smooth transaction. He is the only reason I drove four hours for the purchase and made this the best buying experience in memory. I would drive four hours again to do business with this salesman!
Sales staff and service were excellent and would recommend buying a car to all of my friends and family for a purchase.
Service team is very friendly. They keep customers informed on the progress of the repairs.
Installed four new tires in the time they said and charged me exactly what they originally quoted. Friendly service and no wait at the counter for service. I requested a price for a new roof rail but it wasn't followed up on and my check engine light was off after picking up, but came back on a day later. Both of the later aren't complaints other than to say the smaller seemingly insignificant issues weren't followed through on.
Spoke with Jack Blodgett a couple of days before dropping off Ram Eco-Diesel for service recall and software update. He met me on arrival. Once he ran the vehicle vin he advised me of a transmission service due on vehicle with estimated cost. He kept me updated on service progress and vehicle was ready quicker than anticipated and under the estimated cost. Jack did a great job!!! Give him 10 stars….Very pleased with the service I received.
Thank you for the great service from the beginning to the end. I was pleased with the hostess as well.
Due to how things have change because of COVID-19. I was very satisfied of the completing time that it took.
I would like to thank the staff for their professionalism and courtesy. They made my service appointment visit a great experience.
Jack my rep was outstanding. He keep me updated on what was needed and when my truck would be ready
Great experience with helpful financing and customer experience would recommend to friends and family love my new vehicle
Jack in the service department is great as always. He keeps you up to date when things back up...and knowledgeable with your service needs.
I was impressed by your service department an service advisor Misty,I will be back
Jimmy Jones is a great Service Manager and Jack and Misty take such great care of me and my Chrysler Town & Country. They have always given me excellent service. If you are a Chrysler, Jeep, Dodge or Ram customer you should check out the service department at Voyles CJDR In Irondale, Al.
Mitch was a very good salesman. He took us to the car and told us about it. The lady that took us through signing the papers was very nice.
Really good sales staff and managers. They have a genuine interest in helping the customer. This is my second time purchasing from them and I would purchase from them again.
Very friendly, courteous people. Very personable. I would recommend buying from there. Very commentating. Love my truck
Jack Blodgett handled my Jeep service. It went very well from start to finish. Customer service is everything to me. I appreciate Jack and the people that worked on my vehicle. It was a great day.
Misty was very professional and my Jeep was done on time as promised. Would highly recommend her and this dealership
Well, it looks like this is a typical review for this dealer. Bunch of THIEVES!!! I've bought cars and had a dealer low ball a trade, but never two.... a 2019 F150 and 2010 Harley Street Glide and they low balled both on a truck that is priced over book!!!?? Got a message back from the sales person so I know either the owner or GM was in on the trade offer. Too bad, the RAM I was after would have been exactly what I need, but not worth dealing with a dealer full of xxxxxxx management and ownership. Stay away ... Read More DealerRater - Sep 1, 2023
Mistake made by VOYLES cost me $1300.00 and they refused to make it right.. Poorly managed and the "manager" never returned my phone calls... The paperwork was sent to the wrong county , papers were lost which caused a delay in getting my tag which resulted in huge penalties.... the dealership agreed to absorb $200 of the penalty..... DO NOT waste your time with this place!!!!
We took our truck here for an airbag recall. While the truck was with them the hitch was stolen. No one wants to return emails or phone calls and they claim they have no cameras on the premises which is a blatant lie because it is 2022 and everywhere has cameras. They just don’t want to cover the cost of the hitch because it was a nice hitch. So unless you want your stuff stolen and the business to cover up for their thieving employees I suggest finding another place.
The service department is a clown show. They are incompetent, unresponsive, and untruthful. Do not buy a Jeep from Voyles. Much less have it serviced.
Ever since Benchmark became Voyles it's been nothing but problems, and I've been a customer since 2007.
My Ram was presenting with a knock in what I believe to be the suspension, and a fluctuation in RPMs at cruising speed. I had them do a cursory check twice during normal service with nothing obvious being reported by the mechanic, but the problem continued. I was about to exceed my warranty, so decided to schedule a service appointment for diagnosis of the problems. Unfortunately, the service appointment couldn't be scheduled anytime in the immediate future, so I was left ... Read More DealerRater - Nov 16, 2021
AMAZING! Antwan Brown in the service dept is the finest example of customer service I have ever seen! Voyles has a customer for life bc of him. They fixed my jeep after another dealerships (McSweeney) crookedness tried to destroy it and I am forever grateful. Antwan also kept in contact with me every step of the way! Go here! You won’t be disappointed.
My husband purchased a truck ( had only a month). Truck has been back and forth to the mechanic. Dealership refuse to pay due to not covered in warranty. The dealership basically sold him a broken truck will def seek legal advise and report to all websites and Buisness bureau…
Bought two vehicles from here Went back to get oil changed and wouldnt honor the program I paid for at time of purchase ,blamed benchmark Sent a friend in and he bought a 65k ram Ask for my $100 referral Never received it kept blaming others for not putting it in during sale I buy two cars every two years 100 dollars made sure Hendricks gets all my business
Since arriving in Birmingham, Voyles has serviced my 2007 Grand Cherokee. I met Ringo Hulsey first at the desk, who treated me fairly and honestly. He clearly understood what services the car needed and, as an elderly woman, I was very pleased. He arranged a ride to the car rental while they kept my car. Later, when it died, he helped with the decision I faced by pricing repairs versus replacement. I never felt pressured to buy from Voyles or patronized by someone more knowledgeable. Ringo went beyond the minimum to assure that I had a positive experience. I have never ... Read More DealerRater - Aug 20, 2021
Salesperson said he would hold the keys as we had a 3 hour drive to dealership. 30 minutes out he called to say it sold.
Sent my Chrysler Pacifica limited van in to have new radio installed. It has taken them over a month to do job and it is still not completed. told me wrong part was shipped to them and they sent my van back today to wait another 2 to 3 days for correct part to arrive. I wish I could add pictures of how they delivered it back to me. It was filthy. It had oil stains all over the overhead ceiling on the drivers side. I called and told them to come back immediately and pick up my van and take it ... Read More DealerRater - Jun 23, 2021
Super friendly people. Great service. Always very professional and courteous. Usually doesn't take to long to get my vehicle back. Would definitely recommend to others
I wish I could give them zero stars they wrecked my jeep and won't even call me back horrible customer service I don't know what I'm going to have to do
The service department is horrible! HORRIBLE!!! Never had a problem when it was Benchmark but now problem behind problem with no resolution. I’ve been told over and over again not to go to Voyles. I should’ve listened. Horrible
I purchased a new Jeep Gladiator Rubicon 6 months ago and assured that, as a customer I would be given excellent service. Appointments are almost nonexistent with wait times exceeding 90 days out. I had a airbag check engine light on for over a month and have experienced nothing but frustration and a lack of care. I finally called Hendricks Automotive Group in Hover and was taken in immediately. While I waited they diagnosed the problem, ordered the part and I was out the door. That’s service. I can’t afford to return to Voyles.
The worst dealership to buy a car from . I bought a 2019 keep wrangler sport from BenchMark jeep on 9/9/2019 and the car had a steering damper recall so I took the car to another dealership to do the recall and that was on 10/15/2020 and I found out the benchmark Jeep had claimed that they did the recall on the steering damper even though I never went back to them and I never authorized them to do the recall . When the other dealership checked the car they found out that the original steering damper is still on the car and Benchmark dealership ... Read More DealerRater - Oct 17, 2020
By far the worst experience I have had purchasing a vehicle. Salesman had 20+ years experience so he claimed, but was t very knowledgeable at all. I have purchased 7 Jeep/dodge vehicles from other dealers and over 25 total vehicles total so I have a little experience. I will never go back to this place. Incompetent is the only word that fits.
I drive a ram 5500 service truck. Due to warranty work I’ve had to use dealerships. I so wish I didn’t have to. My mechanic could have had the job done in 2 days what takes these people a month to do. It wouldn’t be that bad but they do terrible work. There’s 12 bolts that hold on my brake calipers. 2 was missing and 2 more broken off. This truck is heavy 18.5 thousand lbs. it needs brakes. Do not take your vehicle to these idiots unless you have to.
The dealership was easy to get to very clean they had a great inventory great location everybody was super nice showed me everything I would recommend this dealership to everybody. My salesman Jason Mirabito What’s great is showing me the truck and the knowledge he knew about it.
I had the pleasure of working on a deal with Jason Mirabito. Even though we didn't close the deal bexcause I decided on a different color vehicle Jason was very professional and up front with me. I will not hesitate to call him when I need a vehicle in the future. Great experience!!!
I first purchased a used vehicle from Jason at Benchmark in July 2016. Jason was mindful of our time and he lets us explore the vehicles with absolutely no pressure. The paperwork was easy with no garbage clause like the spot delivery scams some dealerships use. At that time we did look over the Rams but, while impressed, we were not ready to covert from Silveradoes.
Then the new 2019's came out. We went t5o Benchmark first but Jason was not there so we jsut browsed but they did not have what we were looking for that day. We visited ... Read More DealerRater - Nov 27, 2018
Jason Mirabito made my buying experience very pleasurable. Constantly going above to help me get the vehicle I wanted and making the transaction a breeze. HIGHLY RECOMMEND HIM!
Jason went above and beyond to make my first time car buying experience an excellent one. He made it easy from start to finish. He was honest and up front as well as very knowledgeable to answer all the questions I had. He also took the time to make the experience even more personable by following up regularly and offering assistance with whatever I may need. I would highly recommend this dealership and Jason for any one in the market for a vehicle. I will definitely be using them again in the future. I can’t say enough good things!
This was my first time at this dealership, I was greeted at the door by my salesman. Everything about this experience was great. No pressure,staff went above and beyond and the best part was I arrived at the dealership at 330,after that drive,credit check and signing all the papers for the car I was out the door at 5:30. This was my first time at the dealership but from now on will be my first stop. Go see Jason. He will take care of you. Everything was painless
Easiest car buying experience I’ve ever had. Jason handled everything through email and phone calls so when I showed up to pick up my new truck I was in and out in about 30 minutes. I would recommend him and this dealership to anyone, and will check them first when I’m car shopping again.
Jason, really made the experience great! Finance guy was good too. A a a a a a a a a a a a a a . Truly the best vehicle buying experience I’ve ever had. Only bad part is that I had to do this review 3 times! That’s ok. Jason is the man! Great service, GREAT, great, great, awesome, would recommend. Hope this is enough and I can get back to lunch
I went to Benchmark after a failed deal for a new truck at another dealer. Only this time I was looking at Chargers. I have had only two visits, after first communicating on-line with Jason Mirabito. Jason has been a very good sport answering all my questions. He has been very professional in his dealing with me. The thing that really impressed me most was that unlike other dealerships, he didn't start right up asking us so many personal financial questions or tag up with his manager to try to pressure me into anything. My wife and I haven'... Read More DealerRater - Sep 20, 2018
I usually hate car shopping but doing it here was a pleasure. The people were great and extra helpful. I highly recommend it to everyone.